Speech Coaching & Real-Time Training
Using the latest technologies and artificial intelligence, Junction develops the optimal customer call experience for your business.
We revolutionize your telephone calls in real-time
Real-time speech recognition
We record all calls and deliver real-time transcripts. The recording is carried out using a GDPR compliant anonymization procedure.
Analysis
We offer comprehensive quality and performance analysis for all calls with instantly available post-call analytics and automated reports.
Real-time support
Our digital real-time coach supports every agent live in every conversation. This increases coaching efficiency by more than 50% and guarantees sustainably improved quality and speed in customer communication.
You profit on every level
Agents
Your agents gain confidence with the support of the digital real-time coach. They receive direct feedback and continuous support, live in every call.
Team-leads
By using the Junction solution, agent onboarding is faster and your team leads receive immediate recommendations for training and coaching.
Manager
Basic training for customer service representatives is significantly shortened. Conversion rates increase and employee retention is enhanced.